Category Free Guides

MSFE User Self-Help

MSFE Spam Self-Help for Users Here is a list of things you can do to help prevent receiving spam in the first place: Do not use a catchall email account on your domain(s). Only list aliases and POP accounts that…

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MSFE Configuration for Users

MSFE Configuration for Users With the MailScanner service you can control what happens to spam and viruses by changing the configuration in your cPanel control panel. To access the MailScanner configuration options, login to your cPanel account and click on…

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MSFE for Users – Frequently Asked Questions This list of Frequently Asked Questions is provided to help you understand the Mail Scanning Service. MSFE User Help Menu Home | FAQ | MSFE Configuration | Spam Self-Help | Dangerous Attachments

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MailScanner Help for Users

MailScanner Help for Users These pages are provided as a resource for server administrators, to help their customers understand and use the MailScanner system. You can copy these pages and/or modify them for your own users. Please do not link…

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ConfigServer IP Addresses

ConfigServer IP Addresses To ensure that your server can contact ours for product version checks, upgrades and (where relevant) licensing, the following IP addresses should be whitelisted in any firewall for outbound TCP connections to ports 80 and 443: #…

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Searching for Spammers

Searching for Spammers There are two aspects to dealing with spam for a server administrator: Inbound spam to users Outbound spam from compromised scripts Both need very different approaches to help detect, remove and resolve. Inbound spam to users Inbound…

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Why you should use :fail:

Why you should use :fail: There are sound technical reasons that you should only use :fail: and not :blackhole: on a cPanel server running exim. We have conducted quite extensive testing to establish this configuration is best and outline the reasons here. In general…

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Upgrading MailScanner

Upgrading MailScanner Follow the instructions in the INSTALL.TXT file in the tarball distribution. More information here. That’s it. If you don’t feel confident doing any of this yourself, or if you get into a horrible mess, we offer a service to upgrade…

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