Category Free Guides

MSFE Dangerous Attachments

MSFE for Users – Dangerous Attachments The following is a list of some of the file attachments that may be blocked by the service (the attachments are removed from emails before delivery to you and may be placed in a quarantine area…

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MSFE User Self-Help

MSFE Spam Self-Help for Users Here is a list of things you can do to help prevent receiving spam in the first place: Do not use a catchall email account on your domain(s). Only list aliases and POP accounts that…

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MSFE Configuration for Users

MSFE Configuration for Users With the MailScanner service you can control what happens to spam and viruses by changing the configuration in your cPanel control panel. To access the MailScanner configuration options, login to your cPanel account and click on…

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MSFE User FAQ

MSFE for Users – Frequently Asked Questions This list of Frequently Asked Questions is provided to help you understand the Mail Scanning Service.

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MailScanner Help for Users

MailScanner Help for Users These pages are provided as a resource for server administrators, to help their customers understand and use the MailScanner system. You can copy these pages and/or modify them for your own users. Please do not link…

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ConfigServer IP Addresses

ConfigServer IP Addresses To ensure that your server can contact ours for product version checks, upgrades and (where relevant) licensing, the following IP addresses should be whitelisted in any firewall for outbound TCP connections to ports 80 and 443: 54.36.165.115 #…

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Searching for Spammers

Searching for Spammers There are two aspects to dealing with spam for a server administrator: Inbound spam to users Outbound spam from compromised scripts Both need very different approaches to help detect, remove and resolve. Inbound spam to users Inbound…

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Why you should use :fail:

Why you should use :fail: There are sound technical reasons that you should only use :fail: and not :blackhole: on a cPanel server running exim. We have conducted quite extensive testing to establish this configuration is best and outline the reasons here. In general…

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Upgrading MailScanner

Upgrading MailScanner Follow the instructions in the INSTALL.TXT file in the tarball distribution. More information here. That’s it. If you don’t feel confident doing any of this yourself, or if you get into a horrible mess, we offer a service to upgrade…

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We are taking a short break and will close the store, helpdesk and email from Wednesday, 30 November through Tuesday, 6 December 2022.

If you purchase a license or Service Package before the closing date and require installation, please be sure to leave at least 24 hours before then for the work to be done. Otherwise, any work will be scheduled for after this period. We will reopen on Wednesday, 7 December 2022.