Way to the Web Limited collects information from you when you browse the website, including our forum, store and helpdesk, and when you provide it directly by filling out forms on the website such as placing an order for products or services or creating an account on the helpdesk.
When you visit our website we collect information such as your IP address, your ISP, which pages you view on the Website, the time and duration of visits, the external page from which you came to our website, and information about your web browser. This information is usually retained for four weeks.
When you create an account on our store we collect information provided by you including name, postal address, email address, company name and contact, and IP address. When you place an order we collect information including products ordered, payment methods used, and IP address. No credit card numbers or other specific payment information is collected. This data is kept indefinitely but for a minimum of 7 years for business accounting and tax purposes.
When you create an account on our helpdesk we collect information you provide for your profile account including name, email address, country, organisation, and avatar. When you use our helpdesk we collect information including ticket contents, attachments, custom field data, activity log, email log and failed logins. This information is kept indefinitely.
When you use our forum we collect information you provide such as your name if you provide it, username, email address, IP address, contents of posts and private messages including IP addresses. This information is kept indefinitely.
When you send us an email the information we collect will include the contents of the email and the IP addresses of servers through which the email has been routed. Emails are kept indefinitely.
Website data is used for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience, and for security and fraud prevention.
Information collected via our store is used to verify, process and fulfill orders, carry out the services you have ordered, and provide customer support.
Information collected within our helpdesk is used to carry out the services you have ordered and provide technical support.
Information collected via our forum is used for security reasons and to allow you to utilise the forum to communicate with other users of our software.
We do not process any personal information for marketing purposes, nor do we sell or rent any of the information you have provided to third parties.
Website information is collected under the legal basis of Way to the Web Limited's legitimate interests of performing tasks related to security and fraud prevention, and maintaining and improving our Website.
The legal basis for the collection of information on users of our forum is your consent and the legitimate interests of the company related to security.
The collection of information in the store and helpdesk is under the legal basis of our contract with you as well as our legitimate interests for security and fraud prevention.
Your information may be shared with our server providers, accountant, payment processing providers, data analysis providers, software providers (in the event of technical support requirements), and any agency we are required by law to provide the information to or in the context of investigation of suspected fraud or violations of our Terms of Service or License Terms. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity.
We do not share any of your information with third party marketing or advertising companies.
Your information is stored on servers controlled by Way to the Web Limited and provided by our chosen server providers, as well as on computers at the offices of Way to the Web Limited. Only employees of Way to the Web Limited and its data processors have access to this information. Industry standard practices are used to protect this data from accidental loss, misuse, unauthorised disclosure, alteration or destruction. These measures include firewalls, transmission encryption, password protection, security scanning software and other practices to protect the transmission and storage of your information.
If you live in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request a copy of the information we hold about you. You may ask us to correct or remove information that you think is inaccurate. If you would like a copy of some or all of your personal data or wish to have some or all of your data deleted, email us at firstname.lastname@example.org. We may be required by law to retain some of your data, for example information relating to past orders in our Store.
Way to the Web Limited uses the following types of cookies:
Strictly necessary: These cookies enable our Website to function correctly and deliver the services and products you have requested.
Performance & Functionality: These cookies are used to enhance the performance and functionality of the Website but are non-essential to their use (for example, these cookies remember your preferences on the Website).
You may deactivate cookies in your web browser, or reject the creation of a cookie depending on your personal preferences. If you do so then our Website functionality may be compromised and certain services may not be available.