Frequently Asked Questions
For questions about MailScanner and the applications
installed with the cPanel Service packages, please check the
before logging a support ticket.
ConfigServer Free Scripts
To request help on any technical question regarding our commercial
products or recently performed work please log a support request on the
. This is the preferred method of raising
support issues, any emailed requests will be referred back to
Normal Support Hours
9 a.m. to 5 p.m. GMT, Monday - Friday
Outside of these hours and on UK bank (public) holidays we
do monitor the helpdesk for urgent support issues and do our
best to resolve them as quickly as possible. Installation work
can usually be scheduled between these hours on weekends.