For questions about MailScanner and the applications installed with the cPanel Service packages, please check the Technical FAQ before logging a support ticket.

To request help on any technical question regarding our commercial products or recently performed work please log a support request on the HelpDesk. This is the preferred method of raising support issues, any emailed requests will be referred back to the HelpDesk.

9 a.m. to 5 p.m. GMT, Monday - Friday Outside of these hours and on UK bank (public) holidays we do monitor the helpdesk for urgent support issues and do our best to resolve them as quickly as possible. Installation work can usually be scheduled between these hours on weekends.